Fame Host (https://fame.so) Exceeding Expectations https://podcasts.fame.so/exceeding-expectations https://feeds.fame.so/exceeding-expectations Every leader deploying AI at scale is figuring it out in real time. Exceeding Expectations is where they compare notes. Each episode features a senior leader from the front lines of AI implementation: their operational battles, their hard decisions, their failures and successes, and what they've built from them. Across industries. Across functions. Always from the people who had to make the call and live with the outcome. Real experience. Shared openly. No hype.. Exceeding Expectations. By Insait. Resources: Insait Website - https://insait.io/ Insait LinkedIn - https://www.linkedin.com/company/insait-io/ Laurel Rockall LinkedIn - https://www.linkedin.com/in/laurel-rockall-a73813128/ Copyrights © 2026 All Rights Reserved by Insait IO en Fri, 10 Jul 2026 15:56:09 +0000 Thu, 16 Jul 2026 13:52:01 +0000 https://content.fameapp.so/uploads/3jqv3wl1/bb060f00-7c75-11f1-a505-793a20a9e4b1/bb0610c0-7c75-11f1-b928-5b9dd446e0a5.jpg Exceeding Expectations https://podcasts.fame.so/exceeding-expectations Every leader deploying AI at scale is figuring it out in real time. Exceeding Expectations is where they compare notes. Each episode features a senior leader from the front lines of AI implementation: their operational battles, their hard decisions, their failures and successes, and what they've built from them. Across industries. Across functions. Always from the people who had to make the call and live with the outcome. Real experience. Shared openly. No hype.. Exceeding Expectations. By Insait. Resources: Insait Website - https://insait.io/ Insait LinkedIn - https://www.linkedin.com/company/insait-io/ Laurel Rockall LinkedIn - https://www.linkedin.com/in/laurel-rockall-a73813128/ Insait Every leader deploying AI at scale is figuring it out in real time. Exceeding Expectations is where they compare notes. Each episode features a senior leader from the front lines of AI implementation: their operational battles, their hard decisions, their failures and successes, and what they've built from them. Across industries. Across functions. Always from the people who had to make the call and live with the outcome. Real experience. Shared openly. No hype.. Exceeding Expectations. By Insait. Resources: Insait Website - https://insait.io/ Insait LinkedIn - https://www.linkedin.com/company/insait-io/ Laurel Rockall LinkedIn - https://www.linkedin.com/in/laurel-rockall-a73813128/ No No episodic Insait Every leader deploying AI at scale is figuring it out in real time. Exceeding Expectations is where they compare notes. Each episode features a senior leader from the front lines of AI implementation: their operational battles, their hard decisions, their failures and successes, and what they've built from them. Across industries. Across functions. Always from the people who had to make the call and live with the outcome. Real experience. Shared openly. No hype.. Exceeding Expectations. By Insait. Resources: Insait Website - https://insait.io/ Insait LinkedIn - https://www.linkedin.com/company/insait-io/ Laurel Rockall LinkedIn - https://www.linkedin.com/in/laurel-rockall-a73813128/ Every leader deploying AI at scale is figuring it out in real time. Exceeding Expectations is where they compare notes. Each episode features a senior leader from the front lines of AI implementation: their operational battles, their hard decisions, their failures and successes, and what they've built from them. Across industries. Across functions. Always from the people who had to make the call and live with the outcome. Real experience. Shared openly. No hype.. Exceeding Expectations. By Insait. Resources: Insait Website - https://insait.io/ Insait LinkedIn - https://www.linkedin.com/company/insait-io/ Laurel Rockall LinkedIn - https://www.linkedin.com/in/laurel-rockall-a73813128/ Laurel Rockall team-ini@fame.so No No No AI in Banking: How Valley Bank Scales the Human Touch https://podcasts.fame.so/e/5nz7jrr8-ai-in-banking-how-valley-bank-scales-the-human-touch AI in Banking: How Valley Bank Scales the Human Touch 0 No No 80znv440 In this episode of Exceeding Expectations, host Laurel Rockall sits down with Izge Cengiz Ercan, Senior Vice President and Director of Strategic Innovation at Valley Bank. They discuss how the bank deploys smart AI solutions across commercial lending, prospect outreach, and internal workflows without losing its human core. In this episode of Exceeding Expectations, host Laurel Rockall sits down with Izge Cengiz Ercan, Senior Vice President and Director of Strategic Innovation at Valley Bank. They discuss how the bank deploys smart AI solutions across commercial lending, prospect outreach, and internal workflows without losing its human core.

Izge Cengiz Ercan is Senior Vice President and Director of Strategic Innovation at Valley Bank, a 95-year-old relationship-focused financial institution. With over 20 years of experience in highly regulated industries, she combines deep technical fluency with a conviction that technology should enhance human connection.



What You’ll Learn:

  • How to shift your organizational mindset from seeing AI as a workforce threat to treating it as a connectivity solution.

  • Why data trustworthiness is the absolute, non-negotiable prerequisite before implementing any AI strategy.

  • How to engage compliance, legal, and risk partners early as co-builders rather than final checkboxes.

  • Why the hardest part of digital transformation isn't the technological rollout, but preparing and empowering your team.

  • How to scale customer-centricity and use “invisible” AI to deepen real-world human connection.


Quotes:
  • “What makes a relationship term real is the context that's around it. So you might know that your customer needs a loan for expansion, but the real relationship piece of it is knowing that they're nervous about this and they need assurances that taking the right steps and with your support will set them for success.”

  • “The reason I believe AI can make us more human is that if we let AI do the non-value-adding transactional pieces of banking.”

  • “I think the starting point for everyone is data trustworthiness. So if you can't trust the data you have, you can't trust the decisions AI can suggest or the direction it can point to.”

  • “In banking, you have to innovate within the limits. We are a regulated industry, and there is no getting around that. So what really worked for us is engaging our partners, like our compliance partners, our legal partners very early on and really paving the road to bringing AI into the bank together.”

  • “If we approach AI as a connectivity solution rather than a workforce threat, we can modernize how work gets done and free our bankers to do more of the human work the clients actually value.”



]]> Tue, 14 Jul 2026 08:00:00 +0000 Insait IO Insait IO 1158 In this episode of Exceeding Expectations, host Laurel Rockall sits down with Izge Cengiz Ercan, Senior Vice President and Director of Strategic Innovation at Valley Bank. They discuss how the bank deploys smart AI solutions across commercial lending, prospect outreach, and internal workflows without losing its human core. In this episode of Exceeding Expectations, host Laurel Rockall sits down with Izge Cengiz Ercan, Senior Vice President and Director of Strategic Innovation at Valley Bank. They discuss how the bank deploys smart AI solutions across commercial lending, prospect outreach, and internal workflows without losing its human core. No No Exceeding Expectations Trailer https://podcasts.fame.so/e/4n9mvj2n-exceeding-expectations-trailer Exceeding Expectations Trailer 0 No No v07r5wv1 Exceeding Expectations, hosted by Laurel Rockall, sits down with the business leaders who are deploying AI to unpack what they’ve learned, what broke along the way, what scales successfully, and what they would do differently next time. If you’re the one in the room making these calls, this show was built for you. Subscribe wherever you listen to podcasts. What does it actually take to deploy AI agents at scale? Not in a proof of concept. In production, with real stakes and real consequences.


Exceeding Expectations, hosted by Laurel Rockall, brings together the business leaders who are navigating this right now. Each episode, one guest sits down to share what they’ve learned, what broke, what scaled, and what they would do differently next time.


If you're in the room where these decisions get made, this show was built for you. Subscribe wherever you listen to podcasts, and join us for the first episode.


Insait Website - https://insait.io/
Insait LinkedIn - https://www.linkedin.com/company/insait-io/
Laurel Rockall LinkedIn - https://www.linkedin.com/in/laurel-rockall-a73813128/

]]> Mon, 13 Jul 2026 08:00:00 +0000 Insait IO Insait IO 38 Exceeding Expectations, hosted by Laurel Rockall, sits down with the business leaders who are deploying AI to unpack what they’ve learned, what broke along the way, what scales successfully, and what they would do differently next time. If you’re the one in the room making these calls, this show was built for you. Subscribe wherever you listen to podcasts. Exceeding Expectations, hosted by Laurel Rockall, sits down with the business leaders who are deploying AI to unpack what they’ve learned, what broke along the way, what scales successfully, and what they would do differently next time. If you’re the one in the room making these calls, this show was built for you. Subscribe wherever you listen to podcasts. No No