In this episode of Humanity at Scale, host Bruce Temkin welcomes Jonathan Reckford, CEO of Habitat for Humanity International, about leading without authority in a divided world. They explore servant leadership, managing systemic tensions instead of chasing quick fixes, and aligning government, markets, and civil society around shared purpose. Reckford shares why clarity is kindness, how faith-driven values scale globally, and why the most powerful leaders focus on being useful rather than powerful.

Here are some of the topics that Bruce and Jonathan explore:

Jonathan Reckford is CEO of Habitat for Humanity International, a global Christian housing organisation that has helped more than 59 million people build, rehabilitate or preserve their homes. Since 2005, he has expanded Habitat’s reach across all 50 U.S. states and more than 70 countries, growing annual impact from 125,000 to nearly 13.4 million people. A UNC Morehead Scholar and Stanford MBA, he previously held leadership roles at Goldman Sachs, Marriott, Disney, and Best Buy, and is the author of Our Better Angels.

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Drawing on behavioral decision science, Melina explains why years of experience don't always translate into expertise and how "decision friction" quietly undermines even the most capable teams. From the "basketball analogy" of feedback loops to the power of a "premortem," she shares practical strategies for shifting focus from outcomes to processes and designing environments where collective intelligence can flourish.

Here are some of the topics that Bruce and Melina explore:

Melina Moleskis is a behavioral decision scientist and the founder of Meta Decisions, a firm that helps organizations strengthen group decision practices and design behavior change strategies. She serves as the Director of Research at the Global Association for Applied Behavioral Scientists (GAABS) and advises both public and private institutions on the practical application of decision science. With a background in mathematics, economics, and a PhD in decision science, Melina is on a mission to treat decision-making as a foundational skill that should be taught from a young age.

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In this episode of Humanity at Scale, host Bruce Temkin speaks with Dave Snowden about complexity leadership and leading under uncertainty. Drawing on complexity science and the Cynefin framework, Dave explains why traditional planning fails in complex adaptive systems and how sense-making in organizations enables better organizational decision-making. From swarm intelligence to narrative at scale, he shares practical approaches to navigating ambiguity, detecting weak signals, and shaping resilient cultures through adaptive systems management rather than rigid transformation.

Here are some of the topics that Bruce and Dave explore:

David Snowden is a leadership strategist and complexity scientist renowned for creating the Cynefin Framework, a decision-making model that helps leaders recognize when problems can be analyzed versus explored in real time. With a background spanning NGOs, technology implementation, and global institutions, Dave has spent decades studying how people and organizations make decisions under uncertainty.

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In this episode of Humanity at Scale, host Bruce Temkin speaks with Mike Clem, CEO of Sweetwater, about building a near–$2B business without sacrificing trust, care, or relationships. Mike shares how Sweetwater scales through human connection, disciplined growth, and culture designed into systems, not slogans. From white-glove service and deep listening to thoughtful use of AI, this conversation shows why leading with humanity isn’t soft; it’s a serious competitive advantage.

Here are some of the topics that Bruce and Mike explore:

Mike Clem is the CEO of Sweetwater, the largest online retailer of musical instruments and professional audio equipment in the United States. With a background in engineering and early ecommerce technology, he has spent over two decades at Sweetwater, growing the company from a $4 million website in 2003 to approaching $2 billion in revenue. 

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In this episode of Humanity at Scale, host Bruce Temkin speaks with Nick Chater, Professor of Behavioral Science at Warwick Business School, about why human preferences are constructed on the fly, and what that means for leadership. Drawing on ideas from The Mind Is Flat, Chater challenges fixed models of motivation, engagement, and culture. The conversation reframes leadership as direction-setting rather than belief-installation, explains why surveys reveal context, not truth, and shows how shared norms outperform rigid rules. A sharp, liberating rethink of how humans and organizations actually work.

Here are some of the topics that Bruce and Nick explore:

Nick Chater is a Professor of Behavioral Science at Warwick Business School and a leading authority on human decision-making and rationality. With a background spanning psychology, philosophy, and behavioral economics, Nick challenges conventional assumptions about how the human mind works. He is the author of *The Mind is Flat*, which dismantles the myth of deep, stable beliefs and preferences, and co-author of *The Language Game* (with Morten Christiansen) on how humans improvise language and social conventions. His research on choice blindness, preference reversals, and collective decision-making has transformed how we understand cognition, culture, and organizational behavior.

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In this episode of Humanity at Scale, host Bruce Temkin speaks with Cassie Holmes, Chaired Professor at UCLA Anderson School of Management, and best-selling author about why time, and not money, is the true currency of sustainable performance. Together they unpack the concept of time poverty, how constant urgency fuels burnout, and why small, intentional shifts in how we experience time can dramatically improve well-being. From zooming out to clarify purpose and protecting focus time at work, the conversation shows how leaders and individuals can achieve extraordinary results while supporting genuine human flourishing.

Here are some of the topics that Bruce and Cassie explore:

Cassie Holmes is a chaired professor at UCLA’s Anderson School of Management and a leading expert on time and happiness. She is the author of the bestselling book Happier Hour, based on her popular MBA course, Life Design for Happiness. Her research on how time shapes well-being has earned multiple Early Career Awards and wide media coverage. Previously, she was a tenured, award-winning professor at Wharton and holds a PhD from Stanford.

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In this episode of Humanity at Scale, host Bruce Temkin speaks with Dr. David Rock, founder of the NeuroLeadership Institute, about how neuroscience reshapes modern leadership. They explore why leaders unintentionally trigger threat responses, how the SCARF model explains hidden workplace friction, and what it takes to create psychologically safe environments where people think clearly under pressure. From bias reduction to habit-based culture change, this conversation shows how leading with empathy, trust, and brain-aware practices helps organisations perform better, without losing their humanity.

Here are some of the topics that Bruce and Dr. David explore:

David Rock is the Co-Founder and CEO of the NeuroLeadership Institute, recognized globally as a pioneer in applying neuroscience to organizational leadership. With nearly two decades of research and practice, he coined the term "neuroleadership" and has developed evidence-based frameworks like SCARF and SEEDS that help leaders understand human behavior through a brain-science lens. His work has reached approximately 20 million managers and leaders worldwide, transforming how organizations approach talent development, psychological safety, bias mitigation, and change management.

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In this episode of Humanity at Scale, host Bruce Temkin sits down with Heather Conklin, CEO of Torch, about why leadership development models built for stability are no longer fit for today’s complexity. They explore why human skills are a true competitive advantage, how coaching and feedback must be embedded into daily work, and why one-off workshops fall short. The conversation unpacks systems thinking, AI-driven uncertainty, and the need for continuous, human-centred support to help leaders adapt, connect, and lead effectively at scale.

Here are some of the topics that Bruce and Heather explore:

Heather Conklin is CEO of Torch, a leadership development platform specializing in coaching, feedback, and behavior-based support integrated into the rhythm of work. With nearly a decade at Salesforce, where she led Trailhead, a learning platform used by millions, and created the Associate Product Manager program for early-career leadership development, Conklin brings deep expertise in scaling human-centric learning.

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In this episode of Humanity at Scale, host Bruce Temkin speaks with Ravin Jesuthasan, global leader for transformation services at Mercer and author of The Skills-Powered Organization. Together, they unpack why skills, not static job descriptions, are becoming the true currency of performance. Ravin explains how AI can surface hidden capabilities, match people to work dynamically, and make reskilling cheaper than constant rehiring. The conversation explores shifting from rigid roles to flow-based work, building learning agility into hiring, and empowering employees to co-create their futures alongside machines. 

Here are some of the topics that Bruce and Ravin explore:

Ravin Jesuthasan is a globally recognised thought leader, futurist, and bestselling author on the future of work, AI, and human capital. He leads Mercer’s Transformation Services globally and serves as Executive Fellow and Adjunct Faculty at Northwestern’s Kellogg School of Management. A Thinkers50-ranked management thinker, Ravin is the author of six books, including Work Without Jobs and The Skills-Powered Organization, both number one bestsellers.

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On this episode of Humanity at Scale, host Bruce Temkin sits down with Heidi Lorenzen, Chief Content Officer at e.Republic and founder and executive producer of The Humanity Code, a documentary and global impact campaign focused on aligning AI with humanity’s highest values.

With a career spanning Polycom, Autonomy, BusinessWeek, and years helping executives understand exponential technology at Singularity University, Heidi has seen firsthand how technology scales faster than leadership, governance, and reflection. She argues that AI doesn’t create our values, it amplifies them and leaders are already shaping AI far more than they realize through their daily choices, incentives, and behaviors.

This is not a conversation about hype or fear. It’s about stewardship, responsibility, and agency during a pivotal moment in history and how leaders can ensure AI helps us build the kind of society we actually want.

Heidi Lorenzen is Chief Content Officer at e.Republic and the founder and executive producer of The Humanity Code, a documentary film and impact initiative dedicated to ensuring humanity’s core values are intentionally embedded into AI and emerging technologies. Named one of the Top 50 Most Powerful Women in Technology, Heidi brings three decades of leadership experience across global technology, communications, and innovation. Her work challenges leaders to see themselves not just as operators of organizations but as stewards helping shape the trajectory of civilization at a moment when our choices matter more than ever.


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In this episode of Humanity at Scale, host Bruce Temkin speaks with leadership expert and author of The Future Begins with Z, Tim Elmore, about why the leadership styles that once worked may now be slowing organisations down. Together, they explore how Gen Z is reshaping workplace expectations, why leaders must shift from gatekeeping to guiding, and how connection, coaching, and clarity can bridge generational gaps. Tim shares practical frameworks, from the PERKS hiring model to the ALEG feedback approach and reverse mentoring, that help leaders build resilience, emotional intelligence, and trust across teams. This conversation reveals how Gen Z isn’t resisting leadership; they’re signalling how it must evolve for the future.

Here are some of the topics that Bruce and Tim explore:

Tim Elmore is the founder and CEO of Growing Leaders, an Atlanta-based nonprofit equipping schools, universities, and corporations to develop the next generation. After working for 20 years alongside leadership expert John Maxwell, Tim has trained over 500,000 leaders across the U.S. and in 50+ countries, partnering with brands like Chick-fil-A, Coca-Cola, and Ford. Author of 40 books—including The Future Begins with Z. Tim helps organisations attract, engage, and grow Gen Z talent through practical, energising, and research-backed leadership strategies.

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In this episode of Humanity at Scale, host Bruce Temkin speaks with researcher and professor John Katsos about what truly defines ethical leadership in moments of crisis. Drawing on lessons from conflict zones like Ukraine, Iraq, and Sri Lanka, Katsos reveals why deep self-awareness, not expertise, is a leader’s greatest stabiliser under extreme stress. Together, they explore how values-driven decision-making builds cultures grounded in humanity rather than fear, and why clarity, empathy, and courage become strategic advantages when 

uncertainty reigns. This conversation offers practical frameworks and powerful stories that show ethical leadership isn’t just viable, it’s vital.

Here are some of the topics that Bruce and John explore:

John Katsos is a Lecturer at the Cork University Business School. John specializes in ethical leadership within conflict and crisis environments. With a background in law and a track record of on-the-ground research across Iraq, Ukraine, Lebanon, and Sri Lanka, Katzors has become a leading expert in understanding how business leaders maintain ethical standards under extreme pressure. As Editor-in-Chief of Society and Business Review and co-author of *Ethical Leadership in Conflict and Crisis*, he has been nominated for the 2024 and 2025 Nobel Peace Prize for his work demonstrating how organizations can rebuild trust and promote peace in fragile systems.

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In this episode of Humanity at Scale, host Bruce Temkin sits down with Genevieve Piturro, Award Winning Speaker, Best Selling Author, and Founder of the Pajama Movement, about how a single moment of compassion transformed her life, and inspired a movement that’s brought comfort to millions of children. Together, they explore how purpose and love can become strategic advantages in leadership, the power of asking better questions, and practical ways to scale humanity without losing heart. Genevieve shares how one child’s question, “What are pajamas?” redefined her understanding of impact, reminding us that true leadership begins with listening, empathy, and courage. 

Here are some of the topics that Bruce and Genevieve explore:

Genevieve Piturro is an award-winning speaker, seven-time Amazon bestselling author, and founder of the Pajama Program, a national movement that has delivered over 8 million pajamas and books to children in need. A former TV marketing executive turned purpose-driven leader, Genevieve now helps organisations and leaders scale compassion and engagement through her Leading with Love framework. A celebrated TEDx speaker featured on Oprah, The Today Show, and Forbes, she also leads Purpose ACER workshops and writes the newsletter Leading with Love – Tips from a Friend.

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In this episode of Humanity at Scale, host Bruce Temkin sits down with Andy Freed, CEO of Virtual, Inc., to explore how authenticity, communication, and community can transform the way we lead. Drawing from his upcoming book Lead Like the Boss, Andy reveals how the energy and connection of a great performance can inspire teams to believe, not just follow. From uniting global professionals into purpose-driven communities to using storytelling and repetition to build trust, this conversation uncovers practical tools for leading with heart, presence, and humanity. Whether you’re scaling an organisation or nurturing a team, Andy’s insights show how great leaders don’t just manage; they move people.

Here are some of the topics that Bruce and Andy explore:

Andy Freed is a charismatic business executive and CEO of Virtual, Inc., with over 30 years of experience driving growth, transformation, and operational excellence across global organisations. A Harvard-trained leader with expertise spanning cybersecurity, healthcare, technology, and financial services, Andy is renowned for uniting diverse stakeholders and building high-performance teams. He’s also the author of Lead Like the Boss and host of the podcast 5 Minutes with Andy, where he shares powerful lessons on leadership, communication, and strategic execution.

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On this episode of Humanity at Scale, host Bruce Temkin welcomes Tessa Forshaw, cognitive scientist and co-founder of Harvard’s Next Level Lab, about reimagining how adults build skills at work. Tessa explains why traditional training often fails, and how “learning in the flow of work” helps people connect new knowledge directly to daily challenges. She highlights metacognition, thinking about your thinking, as the essential skill for thriving in times of rapid change. Together, they explore how managers can act as cognitive apprentices by making their decision-making visible and transparent, and why small, incremental “roof shot” innovations often matter more than moonshots. Tessa also shares her insights on blending AI coaching with human mentorship to scale workplace learning while keeping it human-centered. 

Here are some of the topics that Bruce and Tessa explore:

Tessa Forshaw is a cognitive scientist and researcher at Harvard’s Graduate School of Arts and Sciences, and co-founder of the Next Level Lab at Project Zero, where she studies the cognitive and creative skills needed for the future of work. She teaches design thinking and creativity at Harvard’s Division of Continuing Education and previously taught at Stanford’s 

d.school. Tessa’s work explores human-AI collaboration, innovation, and adaptability, and she is also an award-winning designer, TEDx speaker, and co-author of Innovation-ish.

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On this episode of Humanity at Scale, host Bruce Temkin sits down with James Kerr, bestselling author of Legacy, the book that captured the ethos of the All Blacks, New Zealand’s legendary rugby team, with an 80% win rate across 125 years. James unpacks the 15 mantras that shaped their culture, from the blunt standard of “No Dickheads” to the humble ritual of “Sweep the Sheds.” Along the way, he shares lessons from Everest and the Gurkhas, explains why rituals and cohesion beat raw talent, and shows how leaders can toggle between a bold vision and the discipline of winning the moment. Whether you’re leading a company, a team, or your own household, this episode will challenge you to rethink what leadership really means and give you a blueprint for leaving your “jersey” in a better place in whatever field you play in.

What You’ll Learn:

James Kerr is the global bestselling writer, speaker, and leadership expert who helps create high-performance cultures for elite teams and organisations. He is the author of the global best-seller ‘Legacy’, which provides a unique insight into the culture of most successful sporting team, the New Zealand All Blacks, and has worked with some of the world's most exceptional organisations - from Tier One Special Force units to Premiership Football Teams, Formula One to America's Cup, Goldman Sachs to McKinsey & Co. His forthcoming book, ETHOS, The Legacy Playbook, is a practical playbook for high-performance leadership and how to turn vision into action and purpose into practice. He is a regular contributor to TV, radio, and print media, and lives in London, England.

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In this episode of Humanity at Scale, host Bruce Temkin sits down with Aaron Hurst, founder of Taproot Foundation, Imperative, and the U.S. Chamber of Connection, and author of The Purpose Economy. Together, they explore how purpose functions as a core human need, why reflection is essential to meaning, and what it takes to rebuild trust in a fragmented society. From skills-based volunteering to AI-guided peer coaching to citywide onboarding for newcomers, Aaron shares thought-provoking insights on why the most powerful tools for change, purpose, belonging, and relationships aren’t just cultural ideals; they’re the infrastructure of thriving communities and organizations.

What You’ll Learn

Aaron Hurst is a social entrepreneur and the author of The Purpose Economy. Inspired by his grandfather, who authored the original strategy for the Peace Corps and led the Aspen Institute for 25 years, Aaron has carried forward a family legacy of service and systems change. He founded the Taproot Foundation, which pioneered skills-based pro bono service, built Imperative, a platform that activated purpose at work through peer coaching, and now leads the U.S. Chamber of Connection, a national effort to address loneliness and rebuild trust. Across these ventures, Aaron has focused on purpose and connection as core human needs, designing scalable models that help people find meaning, belonging, and impact in their work and communities.

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In this episode of Humanity at Scale, host Bruce Temkin sits down with Brad Feld, co-founder of Techstars, Foundry Group partner, and pioneer of the “Give First” philosophy. Together, they explore how generosity, long-term relationships, and emotional self-awareness have shaped Brad’s decades-long impact in venture capital. From mentorship to mental health, Brad shares thought-provoking insights on why the most powerful tools in leadership, generosity, self-awareness, and long-term thinking aren’t just strategic advantages; they’re deeply human.

What You’ll Learn:

Brad Feld is a venture capital veteran with more than three decades of experience building and backing some of the most successful startups in the world. As a co-founder of Techstars and founding partner at Foundry Group, Brad helped shape the modern startup accelerator model while championing long-term investment practices rooted in trust and shared purpose. He’s the author of several influential books, including Startup Communities and Give First: The Power of Mentorship, and a rare voice in the VC world openly discussing emotional health, aging, and resilience. Through his “Give First” philosophy, Brad has become a steward of ecosystem thinking, changing how founders and funders engage across generations.

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From rethinking leadership structures to elevating empathy, their answers reveal four core values that can redefine how we lead. It’s a fast-moving, thought-provoking journey through bold ideas, personal insights, and a shared vision for more human organizations.

Tune in as Bruce and his guests explore:

About the Guests:

If you enjoyed this episode, make sure to subscribe, rate, and review Humanity at Scale on Apple Podcasts, Spotify, or wherever you listen.

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On this episode of Humanity at Scale, host Bruce Temkin sits down with Brian A. Moreland, the Tony-nominated Broadway producer behind Othello, The Wiz, and Thoughts of a Colored Man, to uncover what it takes to lead at the intersection of creative excellence, financial risk, and human connection. Drawing from his journey from performer to producer, Brian breaks down how presence, clarity, and shared vision unite dozens of teams behind the curtain and how leadership decisions shape every part of the production, from union crews to ushers to megastars like Denzel Washington and Jake Gyllenhaal. Whether you're leading a creative team or building a culture of belonging, this episode reveals how humanity-centered leadership can transform even the most complex productions.

What You’ll Learn:

Brian A. Moreland is a Broadway producer whose visionary work includes Othello, The Wiz, and Thoughts of a Colored Man. Known for fusing artistic excellence with social impact, Brian champions stories that spark empathy and equity. A former actor and performer, he brings a creative yet pragmatic lens to producing, and he’s committed to opening doors for underrepresented voices on Broadway and beyond. Brian’s leadership blends empathy, directness, and an unshakable belief in the power of presence, partnership, and purpose.

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In this episode of Humanity at Scale, host Bruce Temkin sits down with Faisal Hoque, a three-time Wall Street Journal bestselling author and the founder of multiple companies focused on innovation, transformation, and human-centered leadership. Together, they explore what it truly means to lead in a world increasingly shaped by AI. From managing hybrid teams of humans and machines to navigating the moral dimensions of automation, Faisal shares thought-provoking insights on why the most powerful leadership skills of the future, empathy, emotional intelligence, and ethical clarity, are also the most human.

What You’ll Learn:

Faisal Hoque is a three-time Wall Street Journal bestselling author and the founder of multiple companies focused on innovation, transformation, and human-centered leadership. His books, Lift, Transcend, Reinvent, and Survive to Thrive, blend systems thinking, technology strategy, and Eastern philosophy to present a new vision for leadership in turbulent times. A lifelong technologist and spiritual thinker, Faisal has advised organizations like the U.S. Department of Defense, GE, and Mastercard on navigating change with intention and integrity.

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In this episode of Humanity at Scale, host Bruce Temkin sits down with Katherine Elkins, Professor at Kenyon College and Principal Investigator at IBM Notre Dame Tech Ethics Lab, about how AI is transforming human emotion, storytelling, and leadership. From uncovering universal narrative patterns to navigating ethical dilemmas in AI integration, Elkins shares compelling insights on preserving empathy, trust, and creativity in a tech-driven world. Whether you're leading teams, building tech, or simply curious about the future, this episode offers a profound look at how to scale humanity alongside machines.

What you will learn:

Katherine Elkins is a Professor of Comparative Literature and Humanities at Kenyon College and Principal Investigator at the IBM Notre Dame Tech Ethics Lab. With a background in literature, philosophy, cognitive science, and AI governance, she explores how artificial intelligence understands and shapes human emotion, creativity, and culture. Co-author of The Shapes of Stories, she led pioneering machine learning analysis of 50,000 novels. A featured expert on AI and creativity, she serves on NIST’s US AI Safety Institute and speaks globally on ethical AI. 


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In this episode of Humanity at Scale, host Bruce Temkin sits down with Kamales Lardi, CEO of Lardi & Partner Consulting and author of The Human Side of Digital Business Transformation. Together, they explore why successful transformation is 80% about people, not technology. Kamales shares how to build digital confidence, foster trust, and use AI to enhance rather than replace human potential. Backed by neuroscience and grounded in real-world experience, this conversation offers powerful insights for leaders navigating change. Tune in to learn how to lead transformation with empathy, purpose, and a deep commitment to keeping humanity at the center.

What you will learn:

Kamales Lardi is a globally recognized digital transformation expert with over 25 years of experience guiding organizations through human-centric, tech-driven change. As CEO of Lardi & Partner Consulting, she has led 50+ global initiatives across Fortune 500 firms and governments. Named a Top 10 Global Influencer in Digital Transformation, Kamales is also a bestselling author, keynote speaker, and Teaching Fellow at Durham University. Her work empowers leaders to embrace technologies like AI and blockchain while keeping people at the heart of innovation.


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On this episode of Humanity at Scale, host Bruce Temkin sits down with Joey Coleman, founder and Chief Experience Composer of Design Symphony and bestselling author of Never Lose a Customer Again, and Never Lose an Employee Again, to uncover why most organizations lose up to 70% of customers and employees in the first 100 days. Drawing from his eclectic background in law, education, and performance, Joey breaks down the eight emotional stages of relationship-building and offers powerful strategies to spark loyalty from day one. Whether you're leading a team or growing a customer base, this episode reveals why "heart count" may matter more than headcount.

What you will learn:

Joey Coleman is a bestselling author, dynamic keynote speaker, and expert in customer and employee retention. With a background that spans criminal defense, teaching, performance, and global consulting, he helps organizations design remarkable experiences in the critical First 100 Days® of relationships. Joey’s books, Never Lose a Customer Again and Never Lose an Employee Again, offer practical frameworks used worldwide. He’s spoken on all seven continents and empowers leaders to build lasting loyalty through emotional connection and human-centered design.


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In this episode of Humanity at Scale, host Bruce Temkin is joined by Conny Kalcher, Group Chief Customer Officer at Zurich Insurance Company, to discuss reimagining customer experience in large organizations. They explore moving beyond transactions to build meaningful, empathetic customer relationships. Conny shares how Zurich leverages AI to support, not replace, human connections, embeds empathy into its culture, and uses co-creation to drive transformation. From empowering teams to fostering prevention-focused services, the discussion reveals how customer-centric leadership fuels innovation and long-term trust. A must-listen for anyone navigating digital transformation while keeping humanity at the heart of business.

What you will learn:

Conny Kalcher is the Group Chief Customer Officer at Zurich Insurance Company, where she leads global customer experience transformation and cultural change. With over 30 years of experience in brand marketing and CX, including a pivotal role in LEGO’s turnaround, she is known for embedding empathy into corporate culture at scale. A founding partner of the NPS and Loyalty Forum, Conny drives innovation that fuels sustainable growth. She brings together high-performing teams to create meaningful, customer-focused change. Outside of her role at Zurich, she serves on the Board of Trustees at the Z Zurich Foundation, championing sustainability and social impact worldwide.


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In this episode of Humanity at Scale, host Bruce Temkin is joined by Lisa Kay Solomon, Designer in Residence at Stanford’s d.school, for a powerful conversation about leading with imagination in an era of disruption. Together, they explore how leaders can actively shape the future by cultivating foresight, ethical decision-making, and human-centered design. Lisa shares actionable frameworks, like the “Design Criteria” and “Must, Should, Could, Won’t,” to help leaders move beyond reactive strategies and foster possibility thinking. Learn how to become a better ancestor, make values-driven choices, and unlock the human potential needed to navigate complexity and build more meaningful futures.

What you will learn:

Lisa Kay Solomon is a bestselling author, educator, and speaker dedicated to making design a powerful, everyday leadership practice. As Designer in Residence at Stanford’s d.school, she bridges futures thinking and design to help students and leaders shape more intentional, human-centered futures. A 2020 ixDA Woman of Design honoree, Lisa has led transformational efforts at Singularity University and CCA’s MBA in Design Strategy, and recently launched LinkedIn Learning’s first “Leader as Futurist” course to bring future-ready mindsets to a broader audience.



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In this episode of Humanity at Scale, host Bruce Temkin sits down with Dr. Vivienne Ming, a visionary neuroscientist and AI pioneer, to explore how technology can elevate, not replace, human potential. Sharing her inspiring journey from homelessness to innovation leadership, Ming unpacks how purpose, ethical design, and a deep understanding of human complexity should shape AI development. From the “Better After Use” principle to rethinking leadership and productivity, this conversation is packed with insights for anyone aiming to build more human-centric organizations and unlock AI’s role as a catalyst for creativity, compassion, and real-world impact.

What you will learn:

Dr. Vivienne Ming is a theoretical neuroscientist, entrepreneur, and author, frequently featured in The New York Times, The Atlantic, and The Financial Times. She co-founded Socos Labs, an independent institute exploring human potential through science and technology. A former UC Berkeley visiting scholar, Vivienne invented AI systems for healthcare, mental health, and refugee support. She serves on multiple boards and speaks globally on inclusive innovation while enjoying life as a wife and mother of two.


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In this episode of Humanity at Scale, host Bruce Temkin sits down with WSJ bestselling author, human workplace expert, and keynote speaker, Erica Keswin. Together, they explore the future of human-centric leadership in a tech-driven world. They discuss how leaders can create thriving and connected workplaces by striking a balance between innovation and empathy, while fostering positive cultures through intentional rituals and practices. Keswin also challenges outdated retention strategies and emphasizes the need for deeper workplace relationships, especially in hybrid settings. With insights on preparing for AI, empowering middle managers, and leading with vulnerability, this episode offers practical guidance for anyone looking to build resilient, people-first organizations. 

What you will learn:

Erica Keswin is a bestselling author, renowned workplace strategist, and internationally sought-after speaker who helps companies build human-centric cultures that drive organizational success. Through her Human Workplace Trilogy—Bring Your Human to Work, Rituals Roadmap, and The Retention Revolution—Erica has redefined what it means to lead with empathy and purpose. Rica is a highly sought-after coach and is recognized by Marshall Goldsmith and Business Insider. She also advises leading companies on creating connection-rich, high-performing workplaces. Erica lives in New York City with her family and beloved labradoodle, Cruiser.


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In this episode of Humanity at Scale: Redefining Leadership, host Bruce Temkin sits down with Charlene Li, Strategic Advisor and Keynote Speaker, Founder and CEO of Quantum Networks Group, and New York Times bestselling author, to explore how leaders can harness disruption as a catalyst for innovation. Charlene shares insights on creating psychological safety while pushing boundaries, building cultures where failure fuels growth, and leading through uncertainty with bold vision and empathy. From AI-driven shifts to lasting organizational transformation, this conversation offers actionable strategies for thriving in times of change.

Join them as they discuss:

Charlene Li is a globally recognized thought leader on disruptive transformation strategy and leadership. A New York Times bestselling author and entrepreneur, she has helped organizations navigate seismic shifts in business and society. Charlene has worked with 14 of the Dow Jones 30 companies, advising leaders on innovation, culture change, and the impact of generative AI. Recognized as one of LinkedIn’s Top 10 Voices on Company Culture, she shares her insights through books, articles, and weekly live streams. She also speaks at major conferences and provides executive coaching, empowering leaders to drive meaningful, people-centric transformation in their organizations.


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In this episode of Humanity at Scale, host Bruce Temkin speaks with psychologist and neuroscientist Kurt Gray, Professor of Psychology and Neuroscience at UNC, Chapel Hill, to explore how leaders can navigate moral complexity and foster empathy in organizations. They discuss how perceptions of harm shape moral divides, why storytelling builds understanding better than facts, and how power impacts empathy. Listen in as Kurt shares actionable insights into making ethical decisions transparent, designing inclusive systems, and using emotional intelligence to lead with both clarity and compassion in these morally challenging times.

What you will learn:

Kurt Gray is a Professor of Psychology and Neuroscience at the University of North Carolina at Chapel Hill, where he directs the Deepest Beliefs Lab and the Center for the Science of Moral Understanding. He also teaches organizational ethics at UNC’s Kenan-Flagler Business School. A leading voice on the psychology of morality, politics, and AI, his work appears in The New York Times, HBR, and Nature. He is the author of The Mind Club and the forthcoming book Outraged, exploring how to bridge moral and political divides.


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Humanity At Scale: Redefining Leadership is handcrafted by our friends over at: fame.so

In this episode of Humanity at Scale, host Bruce Temkin speaks with Renee Cacchillo, President and CEO of Safelite AutoGlass, about leading with a people-first mindset while scaling a major business. They explore how vulnerability builds trust, why simplifying complexity enhances human connection, and how technology can support—not replace—customer relationships. Renee shares insights on fostering employee engagement, driving performance through purpose, and creating moments of unexpected joy for customers. Tune in for leadership strategies that balance growth, profit, and humanity.

What you will learn:

Renee Cocillo is the President and CEO of Safelite, the largest auto glass replacement company in the United States, with over $3-4 billion in sales and 14,000 associates across 50 states. With a background in operations, consulting, and customer experience, she has transformed Safelite into a people-powered, customer-driven organization that delivers unexpected happiness to people's everyday lives. Under her leadership, Safelite has pioneered innovative digital solutions and standardized service excellence while maintaining a genuine human connection at scale.


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Humanity At Scale: Redefining Leadership is handcrafted by our friends over at: fame.so

In this episode of Humanity at Scale, host Bruce Temkin speaks with Liz Wiseman, CEO of The Wiseman Group and bestselling author, about the difference between "multiplier" and "diminisher" leadership. They explore how leaders can create high-performance, human-centric workplaces by fostering "intense" rather than "tense" environments, embracing "rookie smarts," and avoiding common habits that unintentionally stifle their teams. Whether you're an executive or an aspiring leader, this conversation offers actionable insights on unlocking potential, driving innovation, and leading with impact in today’s dynamic workplace.

What You will learn:

Liz Wiseman is a renowned leadership researcher, executive advisor, and bestselling author. As CEO of The Wiseman Group, a Silicon Valley-based leadership research and development firm, she has worked with top organizations like Apple, Google, Microsoft, and Tesla. She authored Multipliers, Rookie Smarts, and Impact Players, offering insights on how great leaders amplify the intelligence of those around them. A Thinkers50 honoree from 2013 to 2023, she also writes for Harvard Business Review and lectures at Stanford and BYU. Previously, she was Vice President of Oracle University, leading global talent development initiatives.


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Humanity At Scale: Redefining Leadership is handcrafted by our friends over at: fame.so

In this episode of Humanity at Scale, host Bruce Temkin welcomes Dr. Tania Israel, Associate Dean for Diversity, Equity, and Inclusion at UC Santa Barbara and award-winning author, to explore how leaders can bridge divides and foster human-centered workplaces. They discuss how curiosity transforms conflict, the impact of cognitive biases, and practical strategies for authentic dialogue. From managing workplace tribalism to overcoming unconscious bias, this conversation offers actionable insights for leaders navigating today’s divided world. Discover how assuming good intent and embracing open conversations can create more collaborative, resilient teams.

What you will learn:

Dr. Tania Israel is a Professor of Counseling Psychology and Associate Dean for Diversity, Equity, and Inclusion at UC Santa Barbara and an award-winning author, researcher, and expert in navigating political and social divides. With over 25 years of experience in psychology, she has dedicated her career to helping individuals and organizations bridge differences and foster meaningful connections. Israel is the author of two influential books, "Facing the Fracture" and "Beyond Your Bubble," which provide practical frameworks for handling difficult conversations and building understanding across divides. Her groundbreaking work, sparked by facilitating dialogues between pro-choice and pro-life groups in the 1990s, has evolved to address contemporary challenges in political and social polarization. 

Humanity At Scale: Redefining Leadership is handcrafted by our friends over at: fame.so

In this episode of Humanity at Scale, host Bruce Temkin sits down with Fred Reichheld, Bain Fellow, NYT best selling author, Keynote Speaker, and creator of the Net Promoter System, to uncover the true power of customer loyalty. They explore why traditional satisfaction metrics often fall short while measuring loyalty, how NPS is misinterpreted and misused, and the importance of focusing on the "earned growth rate" when measuring real advocacy. Fred shares why referrals are the ultimate proof of loyalty and warns against AI’s misuse in customer experience. With insights on leadership, customer-centric growth, and sustainable success, this episode is a must-listen for business leaders seeking to build lasting customer relationships.

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Fred Reichheld is a world-renowned expert on customer and employee loyalty, best known as the creator of the Net Promoter System℠ (NPS®). A fellow at Bain & Company, he founded Bain’s Loyalty practice, helping companies drive profitable growth through customer-centric strategies. Named the “high priest” of loyalty by The Economist, he has authored five best-selling books, including Winning on Purpose (2021). His groundbreaking work has been featured in The Wall Street Journal, The New York Times, and Harvard Business Review. A sought-after speaker, Fred earned his MBA and AB with honors from Harvard University.


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Humanity At Scale: Redefining Leadership is handcrafted by our friends over at: fame.so

In this episode of Humanity at Scale, host Bruce Temkin sits down with Nikki Kresse, Chief Experience and People Officer at Lifespace Communities, to discuss how immersive leadership transforms senior living. Nikki shares insights from her month-long stay in senior communities, highlighting the power of human connection, intentional vulnerability, and purpose-driven culture. They explore strategies for enhancing employee engagement, reducing turnover, and improving resident experiences. From Lifespace’s "Dragon Slayer" culture to addressing industry challenges, this conversation reveals how empathetic leadership can revolutionize both workplace dynamics and business outcomes. Tune in for a compelling discussion on scaling humanity in leadership.

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Nikki Kresse is the Chief Experience and People Officer at Lifespace Communities, where she leads human resources, resident experience, and communications across the enterprise. With over 20 years of experience spanning operations, talent strategy, and culture transformation, she has driven significant organizational change in healthcare, hospitality, and senior living sectors. Before Lifespace, she held key leadership positions at Michaels Arts & Crafts and G6 Hospitality, where she developed expertise in scaling businesses and building strong succession plans. In her current role. Nikki has spearheaded innovative approaches to employee engagement and resident experience, resulting in a 30-point reduction in turnover and engagement scores in the global 90th percentile. 

Humanity At Scale: Redefining Leadership is handcrafted by our friends over at: fame.so

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Ryan Hogan is a serial entrepreneur, Naval officer, and co-founder of Talent Harbor, revolutionizing sales recruiting with a transparent, flat-fee model. At Talent Harbor, Ryan focuses on sourcing high-impact sales leaders who fit strategically, culturally, and operationally. Previously, he co-founded Hunt A Killer, named one of Fast Company’s Most Innovative Companies and Inc.’s fastest-growing CPG company. A former Surface Warfare Officer, Ryan combines military discipline with entrepreneurial vision to build stronger teams and drive meaningful organizational growth.

Humanity At Scale: Redefining Leadership is handcrafted by our friends over at: fame.so

In this episode of Humanity at Scale, Bruce Temkin welcomes legendary design thinker Don Norman, co-founder of Nielsen Norman Group, to discuss the shift from human-centered to humanity-centered design. They explore how design must address societal and environmental impacts, rethink AI’s role as a creative tool, and move beyond profit-driven metrics to measure real human impact. Norman challenges traditional problem-solving, advocating for community-driven solutions and ethical, sustainable design. They also discuss the Don Norman Design Award’s mission to empower future designers. This thought-provoking conversation is essential for leaders and creatives striving to design a better world.

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Don Norman, a pioneering voice in design, is currently in his fifth “retirement,” dedicating his time to the Don Norman Design Award & Summit (DNDA), which champions Humanity-Centered Design (HCD+). He co-founded the Nielsen Norman Group, was the founding director of The Design Lab at UC San Diego, and served as VP of Apple. A member of the National Academy of Engineering, his work has redefined design’s role in sustainability, ethics, and human impact. His latest book, Design for a Better World, expands design thinking beyond individuals to societal and environmental well-being.


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Humanity At Scale: Redefining Leadership is handcrafted by our friends over at: fame.so