Fame Host (https://fame.so) Serious About Process https://podcasts.fame.so/serious-about-process https://feeds.fame.so/serious-about-process A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience. 2026 All Rights Reserved by Appian en Wed, 04 Mar 2026 16:25:34 +0000 Fri, 28 Aug 2026 15:35:20 +0000 https://content.fameapp.so/uploads/vmq7k57q/26252760-8998-11f1-9274-cdb5afd0cefe/26252900-8998-11f1-a6fb-f9c019bbde8e.png Serious About Process https://podcasts.fame.so/serious-about-process A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience. Powered by Appian A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience. No No episodic Powered by Appian A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience. A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience. Gijsbert Cox team@fame.so No No No Shift from Data Admin to More Underwriting https://podcasts.fame.so/e/p8llmwy8-shift-from-data-admin-to-more-underwriting Shift from Data Admin to More Underwriting 2 No No x1l673r1 In this episode of Serious About Process, host Gijsbert Cox is joined by Roger Lewis, a 25-year underwriting veteran and founder of Fuse Consulting, to explore how insurers can fundamentally rethink underwriting operations by focusing on process first not technology. In this episode of Serious About Process, host Gijsbert Cox is joined by Roger Lewis, a 25-year underwriting veteran and founder of Fuse Consulting, to explore how insurers can fundamentally rethink underwriting operations by focusing on process first not technology.


This conversation looks at a critical issue: according to a global study by Accenture, over 60% of an underwriter’s time is often spent on low-value administrative tasks. And so, Roger introduces a practical three-step framework: start by improving productivity through process automation, then enhance risk selection using AI, and finally scale solutions sustainably. This staged approach avoids the common trap of trying to overhaul everything at once and failing to deliver results. And ultimately, it gives underwriters the time, tools, and processes to do their best work.


Roger Lewis is a seasoned insurance professional with over 25 years of experience as a London Market underwriter. He is the Founder and Principal Consultant at Fuse Consulting Services, where he helps insurers improve underwriting performance, risk selection, and operational efficiency.
 

What You’ll Learn:
  • How to reclaim underwriter time by automating administrative work
  • Why improving productivity must come before applying AI to risk selection
  • How intelligent document processing can reduce manual extraction and improve accuracy 
  • What causes “pilot purgatory” and how to move from experiments to real impact
  • How to build AI tools that support underwriting decisions without creating black boxes
  • Why legacy systems don’t have to stop progress and how to work around them
  • The importance of business sponsorship and urgency in driving successful change
  • How incremental improvements outperform large-scale transformation projects


Episode Resources:


If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. 


Serious about Process is handcrafted by our friends over at: fame.so


]]> Wed, 26 Aug 2026 07:30:00 +0000 Powered by Appian Powered by Appian 2127 In this episode of Serious About Process, host Gijsbert Cox is joined by Roger Lewis, a 25-year underwriting veteran and founder of Fuse Consulting, to explore how insurers can fundamentally rethink underwriting operations by focusing on process first not technology. In this episode of Serious About Process, host Gijsbert Cox is joined by Roger Lewis, a 25-year underwriting veteran and founder of Fuse Consulting, to explore how insurers can fundamentally rethink underwriting operations by focusing on process first not technology. Underwriting, underwriters, insurance operations, AI in insurance, automation, productivity, administrative tasks, process optimisation, intelligent document processing, IDP, risk selection, AI agents, pilot purgatory, digital transformation, legacy systems, workflow automation, data extraction, decision support, commercial insurance, operational efficiency No No The Nine-Step Pricing System That Unlocks Real Change https://podcasts.fame.so/e/lnqwkljn-the-nine-step-pricing-system-that-unlocks-real-change The Nine-Step Pricing System That Unlocks Real Change 1 No No 81nv7wz1 Insurance pricing has evolved from slow, static updates to fast, dynamic decision-making but most organisations haven’t caught up. In this episode of Serious About Process, Gijsbert Cox and Catrin Townsend explore why pricing transformation is less about technology and more about people, process, and practical change. From breaking down silos to using AI as a workflow partner, they share how insurers can move faster without losing control and why small, continuous improvements beat big transformation projects every time. Insurance pricing has evolved from slow, static updates to fast, dynamic decision-making but most organisations haven’t caught up. In this episode of Serious About Process, Gijsbert Cox and Catrin Townsend explore why pricing transformation is less about technology and more about people, process, and practical change. From breaking down silos to using AI as a workflow partner, they share how insurers can move faster without losing control and why small, continuous improvements beat big transformation projects every time. 


Catrin Townsend is Director of Education at Price Writers and an experienced actuary with over a decade in general insurance. She has worked across both pricing and reserving roles, spanning personal and commercial lines, with a focus on delivering pricing transformation in systems and modelling approaches.


Catrin is passionate about making insurance pricing education accessible, practical, and engaging - moving away from traditional, outdated training methods. Her mission is to develop highly skilled pricing professionals who become respected leaders within the industry.


She is also the author of A Risky Business: An Introduction to Actuarial Science, where she brings clarity and real-world relevance to complex actuarial concepts.


What You’ll Learn:
  • Why pricing is a system, not a sequence and how the nine-step framework prevents bottlenecks
  • How to balance historical data with forward-looking insights for better pricing decisions
  • Why legacy systems impact team morale as much as technical capability
  • How to use AI as a workflow partner to automate grunt work not replace expertise
  • Practical ways to improve pricing processes using small, incremental changes
  • Why continuous improvement outperforms large transformation projects
  • How better collaboration between actuaries and underwriters drives competitive advantage


Episode Resources:


If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. 



Serious about Process is handcrafted by our friends over at: fame.so


]]> Wed, 29 Jul 2026 09:00:00 +0000 Powered by Appian Powered by Appian 2176 Insurance pricing has evolved from slow, static updates to fast, dynamic decision-making but most organisations haven’t caught up. In this episode of Serious About Process, Gijsbert Cox and Catrin Townsend explore why pricing transformation is less about technology and more about people, process, and practical change. From breaking down silos to using AI as a workflow partner, they share how insurers can move faster without losing control and why small, continuous improvements beat big transformation projects every time. Insurance pricing has evolved from slow, static updates to fast, dynamic decision-making but most organisations haven’t caught up. In this episode of Serious About Process, Gijsbert Cox and Catrin Townsend explore why pricing transformation is less about technology and more about people, process, and practical change. From breaking down silos to using AI as a workflow partner, they share how insurers can move faster without losing control and why small, continuous improvements beat big transformation projects every time. insurance pricing, insurance pricing transformation, insurance pricing strategy, insurance pricing models, insurance pricing systems, actuarial pricing, actuarial science, insurance actuaries, insurance underwriting, underwriting transformation, pricing analytics, pricing optimisation, pricing optimization, dynamic pricing, data-driven pricing, pricing governance, insurance data analytics, AI in insurance, artificial intelligence in insurance, AI workflow automation, agentic AI in insurance, insurance automation, digital transformation in insurance, legacy systems in insurance, insurance innovation, continuous improvement, process improvement, insurance operations, actuarial modelling, actuarial modeling, pricing decision-making, insurance strategy, insurance technology, insurance transformation, insurance competitive advantage, actuaries and underwriters, pricing professionals, insurance industry trends, future of insurance, nine-step pricing system, Catrin Townsend, Price Writers, Serious About Process No No Serious About Process Podcast Trailer https://podcasts.fame.so/e/286q4ykn-serious-about-process-trailer Serious About Process Podcast Trailer 0 No No j12rzw61 A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience. A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience.
Serious about Process is handcrafted by our friends over at: fame.so


]]> Mon, 27 Jul 2026 08:00:00 +0000 Powered by Appian Powered by Appian 26 A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience. A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience. AI process automation, artificial intelligence in business, business process automation, AI in financial services, AI transformation podcast, enterprise AI strategy, digital transformation leadership, intelligent automation, AI for regulated industries, process innovation with AI, workflow automation AI, AI process optimization, automation in BFSI industry, AI leadership podcast, digital workflow podcast, practical AI strategy No No