Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.

Gareth's route into the NHS was anything but conventional. Growing up in Australia, he spent nearly a decade with the Virgin Group selling records and CDs before stumbling into a temporary staffing role at his local hospital after a voluntary redundancy — and never leaving. That background in retail, customer experience, and large-scale operations has shaped his approach to workforce management, automation, and collaborative working ever since.

Gareth Jones is Business Development Director at North London Partners Shared Services, a shared services collaborative within the North Central London ICS. He is also a published author and contributing writer to music publications including Shindig magazine.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals whilst keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

Episode Resources

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.

Kevin's career began with a twelve-month placement in NHS recruitment at age 19, where he immediately started questioning processes and asking 'why?' This curiosity led him through roles at UCLH, Nuffield Health, and HCA Healthcare before joining Ramsay. His unique job title reflects a modern approach: combining talent acquisition with digital experience to ensure technology serves people, not the other way around.

What You'll Learn:

Kevin Feely brings over twenty years of healthcare recruitment and workforce experience, with expertise spanning NHS trusts, private healthcare providers, and pathology organisations. His role combines strategic talent acquisition with technology enablement, ensuring that people systems support rather than hinder the organisation's goals.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals whilst keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.

Nicci's remarkable journey encompasses early roles as a lifeguard and chicken factory worker, a mathematics degree with a focus on cryptography, and transformative work across local government, police services, and the private sector before finding her calling in NHS finance.

Nicci Briggs is currently working in a senior finance role at NHS England, bringing her wealth of experience from acute hospitals, integrated care boards, and transformation projects. As the granddaughter of miners from South Yorkshire, she's driven by the value of education and the power of public service to change lives.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals whilst keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Salli's remarkable story encompasses both personal resilience, overcoming long COVID through cold water swimming—and professional innovation, as she leads community services across one of England's most geographically challenging regions.

Salli Pilcher is a Queen's Nurse working in senior leadership at North Cumbria Integrated Care NHS Trust, where she oversees a vast portfolio including eight integrated care communities, six community hospitals, and numerous specialist services. 

Her area extends from Alston to the Solway Firth and down to South Copeland, serving diverse populations in rural, remote and coastal communities. She's also on the Queen's Nursing Institute long COVID network and has built a thriving cold water swimming community of over 50 people.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Faye Rose works in the medical e-rostering team at George Eliot Hospital NHS Trust. Coming from an NHS family background but starting her career in retail management, she brings a fresh perspective to workforce planning. Her experience spans the transition period of the 2016 junior doctor contract changes, the establishment of medical e-rostering systems, and the ongoing challenge of engaging diverse clinical specialties with digital workforce solutions.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Duncan Astill works at Mills & Reeve, where he has built extensive experience in healthcare regulation, inquests, clinical negligence, and health and safety law. His cross-industry perspective, including work with builders' merchants and other sectors, provides unique insights into how healthcare could better approach risk management and safety culture.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

This conversation was recorded following the Healthcare Financial Management Association (HFMA) event in London, where RLDatix soft-launched new research conducted with NHS England examining consultant job plans. The discussion reveals how clinical complexity has increased, how senior clinicians' time is being consumed by necessary but non-elective activities, and why this matters for the future of NHS productivity and safety.

Liz Jones serves as Chief Customer Officer at RLDatix, bringing extensive experience in healthcare transformation and customer engagement. Darren Kilroy, Medical Director at RLDatix and former NHS consultant, combines clinical expertise with data-driven improvement methodologies to drive meaningful change across healthcare systems.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals whilst keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Aidan Fowler currently serves as National Director of Patient Safety at NHS England, leading initiatives to strengthen safety culture and improve practice across the health service. His journey from the operating theatre to national leadership demonstrates how clinical experience combined with improvement science can drive meaningful systemic change.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

James Titcombe OBE works for Patient Safety Watch charity, collaborating closely with Jeremy Hunt on annual research examining patient safety nationally and globally. He also works with Baby Lifeline charity, providing training and continuing his advocacy for safer maternity care. His story demonstrates how personal tragedy can drive systemic change and highlights the ongoing need for cultural transformation in healthcare.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com 🏥


Episode Resources

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Lord Victor Adebowale, CBE, is Chair of the NHS Confederation, where he champions collaboration across health and care systems to improve outcomes for patients and communities. With a background as Chief Executive of Turning Point, he has decades of experience leading services for people with complex needs, including mental health, substance misuse, and learning disabilities. His work focuses on tackling health inequalities, strengthening social care, and driving innovation in service delivery to ensure the NHS and wider healthcare sector can meet the needs of the most vulnerable.

Jason Saridis is the Programme Director of People Scaling in Royal Surrey NHS Foundation Trust. His work focuses on reimagining HR functions through digital tools, automation, and people-centered approaches. With experience spanning workforce management, AI implementation, and organisational culture change, Jason is passionate about creating meaningful work experiences that align with why people chose to work in healthcare.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥


Episode Resources

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Rose Kelly is a first-year medical student at the University of Sheffield. Having completed a gap year that included travel and a role in a community pharmacy, she offers a fresh perspective on the evolving landscape of medical education and the future of healthcare. Rose is particularly interested in geriatrics and the importance of community care. 

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 

🎉 To find out more, visit rldatix.com 🏥


Episode Resources

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Aneel Attrik is the People Digital Senior Programme Manager at the Bedfordshire, Luton and Milton Keynes ICB. With a wide-ranging portfolio that includes improving digital literacy, rostering, and workforce solutions, Aneel is focused on empowering staff through better technology and collaborative working. His passion lies in bringing people together to share learnings and drive up standards across the region. 

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

Steve Lewis is the Founder & CEO of Nabu.ai, a healthcare technology company focused on improving patient and family experiences through AI-powered communication tools. After a successful career in the music industry working with artists like Aerosmith and Lenny Kravitz, Steve's life was transformed when his daughter Bowie was born with significant medical challenges. This experience of navigating complex healthcare systems as a primary carer led him to develop solutions that address the real-world needs of families living with chronic conditions and disabilities.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, Liz Jones and Darren Kilroy are joined by Prof. Stella Vig, Deputy National Medical Director for Secondary Care at NHS England, to dive into challenges in surgery, the evolution of medical careers, and the transformative potential of AI in healthcare.

Prof. Stella Vig is the National Clinical Director for Elective Care and Deputy National Medical Director for Secondary Care at NHS England. With an inspiring journey as one of the few female surgeons in her field, she has broken barriers and become a pioneering figure in UK healthcare leadership. Known for her commitment to making a difference in healthcare delivery, Stella combines clinical expertise with strategic oversight, maintaining one clinical session while dedicating the majority of her time to transforming healthcare at the national level.

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

As AI shifts closer to the heart of patient care, what questions should NHS leaders be asking now? Liz and Darren explore the leadership choices, challenges, and balance ahead.

In this episode, Chief Customer Officer Liz Jones and Medical Director Darren Kilroy dive deep into the evolving relationship between data, artificial intelligence, and human intelligence in healthcare delivery. Recorded ahead of the NHS Confederation Expo 2025, they explore recent healthcare policy developments, the democratisation of healthcare data, and the transformative impact of AI on patient experiences and clinical interactions.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉


Episode Resources

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, Liz Jones and Darren Kilroy are joined by Henry Morriss, Director of Clinical Informatics at Manchester Foundation Trust, to dive into how ambient technology is revolutionising patient care documentation.

Dr. Henry Morriss serves as the Director of Clinical Informatics at Manchester Foundation Trust, one of the largest NHS trusts in the UK. With dual specialities in emergency medicine and intensive care, Henry Morriss has evolved from his clinical roots to become a pioneering figure in healthcare digitalisation. His journey includes serving as Chief Medical Informatics Officer (CMIO) and leading the successful implementation of the EPIC Electronic Health Record system across the trust's ten hospitals. Currently heading the clinical informatics team, Henry is at the forefront of integrating artificial intelligence and digital solutions in healthcare while ensuring clinical leadership remains central to technological advancement.

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

Ambient tech in healthcare isn't just about automation; it's about giving time back to caregivers. When implemented well, it lightens the documentation load for nurses, improves patient safety by capturing data passively, and even brings a touch of perceived humanity to clinical communication. However, close collaboration with patient safety teams and careful oversight are required to avoid errors like AI hallucinations. The goal? More hands-on care, less admin, and a friendlier, more efficient healthcare experience for everyone.

Digital transformation in healthcare goes down to clean, accurate data and smart operations. As hospitals go digital, performance might temporarily dip; not because things get worse, but because visibility finally reveals what needs fixing. That's why validating and tidying up waiting lists is more impactful and cost-effective than simply adding more staff. With the right data and digital tools, you can prioritize patients based on need, automate routine checks, and reduce unnecessary hospital visits, especially for chronic conditions.

To truly unlock the potential of healthcare data, we need to move past the politics and fear around its use. When anonymised data is used responsibly and transparently, like in the care of the national vaccination rollout, it can drive massive improvement in planning, resource allocation, and patient safety. The real opportunity lies in better integration between systems, empowering patients to be data champions, and making sure everyone, from national bodies to local providers, is talking to each other.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, Liz Jones and Darren Kilroy are joined by Henry Morriss, Director of Clinical Informatics at Manchester Foundation Trust, to share insights into the evolving landscape of digital healthcare and AI implementation.

Dr. Henry Morriss serves as the Director of Clinical Informatics at Manchester Foundation Trust, one of the largest NHS trusts in the UK. With dual specialities in emergency medicine and intensive care, Henry Morriss has evolved from his clinical roots to become a pioneering figure in healthcare digitalisation. His journey includes serving as Chief Medical Informatics Officer (CMIO) and leading the successful implementation of the EPIC Electronic Health Record system across the trust's ten hospitals. Currently heading the clinical informatics team, Henry is at the forefront of integrating artificial intelligence and digital solutions in healthcare while ensuring clinical leadership remains central to technological advancement.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, Liz Jones and Darren Kilroy are joined by Sam Shah, a key voice in digital health, clinical policy, and public health, to share insights on the evolving role of technology in healthcare.

Sam is a distinguished healthcare leader with expertise spanning clinical practice, digital transformation, and medical regulatory law. As both a clinician and lawyer, he has held key roles in NHS digital transformation and private healthcare, showcasing a unique ability to bridge technology implementation with practical healthcare delivery. His experience includes launching major eCommerce platforms, leading digital health initiatives, and working across international healthcare systems.

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

AI isn't here to replace jobs; it's here to enhance them. Change takes time, and while some roles may evolve, the reality is that we're entering an era where we'll rely on AI to do our jobs better, not lose them. In sectors like healthcare, where long wait times and resource shortages persist, AI can help improve access and efficiency without eliminating human roles. The key is designing AI solutions that are user-centric, adaptable, and personalized to specific needs.

Technology in healthcare should make clinicians' lives easier, not add to their cognitive load. Too often, new tools are imposed without considering the real-world pressures of fast-paced environments, where staff have little time to adapt. True success comes from co-creating solutions with those who actually use them, who often hold the system together in unseen ways.

Tech companies working with healthcare need to rethink their approach. Successful partnerships aren't just about selling solutions but about building relationships that allow for flexibility and long-term innovation. Companies should proactively identify gaps in customer expectations, offer insights from global successes, and create contracts that leave room for iteration and improvement.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, Darren Kilroy, Medical Director at RLDatix, and Liz Jones, Chief Customer Officer at RLDatix, discuss the annual NHS Operational Planning Guidance and its significance in the context of the upcoming ten-year plan. They explore how healthcare organisations facing efficiency and productivity targets can find sustainable improvements without constantly seeking revolutionary changes.

Here are some talking points from the conversation:

Through personal anecdotes and professional insights, Darren and Liz highlight the human impact of policy decisions and technology implementation. Their conversation moves beyond abstract planning to consider how operational changes affect both healthcare staff and patients, particularly in community settings.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The operational planning guidance returns annually, but this year feels more significant due to the upcoming ten-year plan. Healthcare leaders express being "out of ideas" for achieving 4% productivity and 1% efficiency savings. Darren challenges this notion, emphasising that innovation doesn't require revolutionary ideas but rather doing existing things better through tenacity and continuous improvement. Small, incremental changes in areas like job planning can collectively deliver significant efficiency gains.

The concept of "living within your means" is explored as a central theme in healthcare planning. Darren discusses the importance of setting honest expectations about available finances while showing how working differently and leveraging technology can help liberate additional funding. Liz highlights the misalignment often seen between nursing teams' budgets and finance departments, suggesting opportunities for improvement through better coordination and resource visibility.

Drawing from personal experience as a family carer, Liz shares insights about navigating fragmented community healthcare services. She describes challenges like uncoordinated care teams, redundant equipment deliveries, and the intimate nature of home care. The conversation explores how technology could improve coordination between hospital services, neighbourhood teams, and other community providers. They discuss the potential idea of giving family carers visibility of staff rosters and including them more formally in the care team.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this special guest-hosted episode, recorded at the RLDatix Connected Health and Care Summit 2024, Andy Cowper, Owner and Editor of Health Policy Insight, is joined by Will Browne, Chief Technology Officer at Emrys Health, to explore the transformative role of data and technology in healthcare.

Here are some talking points from the conversation:

Will has a strong background in data analytics, driven by a passion for uncovering truths through data to inform better decision-making. In his role at Emrys Health, Will is dedicated to enhancing patient information management and accelerating diagnostic innovation for improved health outcomes.

Andy is the Editor of Health Policy Insight and has been a journalist covering health policy for 22 years. He is the author of "Cowper's Cut" and contributes regularly as a columnist for the British Medical Journal and Civil Service World.

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥


Episode Resources

Improving healthcare jobs requires two key changes: harnessing data effectively and simplifying technology. Combining data science with clinical expertise is a game-changer, yet often overlooked, as many still see data as just a means to create dashboards. At the same time, clunky technology makes work harder instead of easier. To attract and retain talent, prioritize smarter, user-friendly systems and fully integrate data into decision-making processes.

Humility and curiosity are the secret ingredients for making data impactful. Instead of treating dashboards as magical answers or fixating on endless metrics, organisations thrive when diverse expertise comes together to interpret data, ask questions, and focus on actionable insights. A culture that values open conversations acknowledges failures without fear, and aligns data-driven efforts with clear goals ensures that information drives meaningful change.

Building a strong organisational culture is about fostering genuine human connections and creating an environment where people feel energized and valued. The best-performing teams prioritize small moments of joy, humor, and trust, like playing a quick team game or sharing laughs in meetings. These seemingly intangible elements create a sense of belonging and motivation that makes people want to step up, even during tough times.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, recorded at the RLDatix Connected Health and Care Summit 2024, Peter Carter, former General Secretary of the Royal College of Nursing, joined us to discuss the diverse career paths in healthcare.

Here are some talking points from the conversation:

Peter is a seasoned healthcare leader with a rich background in nursing and management. Initially drawn to psychiatric nursing by a friend's encouragement, Peter quickly discovered his passion for the field, leading to dual qualifications in nursing. His career trajectory took him from frontline nursing to management, culminating in a 12-year tenure as Chief Executive of the Central and North West London NHS Trust. He later served as the General Secretary of the Royal College of Nursing for nine years, where he advocated for nursing professionals and the importance of patient care.

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In our last episode for 2024, we reflect on the unique challenges of healthcare during the winter months.

Here are some talking points from the conversation:

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

Emergency medicine is a tale of two seasons: summers bring a fast-paced rhythm with injuries like trampoline accidents and garden casualties, while winter presents unique challenges as we care for patients with more complex medical needs. Despite ongoing efforts to streamline care efficiency, challenges in coordination often lead to delays and higher admission rates. Effective integration of care, supported by accessible resources and communication, is essential to alleviate pressure on emergency departments and improve outcomes for patients.

Performance league tables in healthcare can be valuable when designed thoughtfully, measuring meaningful metrics and incentivising improvement with tangible support like resources or better workforce models. However, when they prioritise speed over quality, they can lead to short-term decisions that compromise clinical outcomes. Innovations like triage and role specialisation emerged to streamline patient flow and match care to needs efficiently, balancing demand, safety, and cost-effectiveness.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, Dan Michelson, Chief Executive Officer at RLDatix, joined us to share his early reflections on his time in the organization and thoughts on the vital intersection of technology and healthcare.

Here are some talking points from the conversation:

Dan is the newly appointed CEO at RLDatix, bringing over 30 years of experience in the healthcare technology sector. With a background that spans operations redesign, strategy consulting, and a deep commitment to improving patient care, he stresses the importance of viewing healthcare technology through the lens of human impact rather than mere data. Dan's philosophy centers on the idea that the software developed by RLDatix is not just about bits and bytes but about enhancing the lives of individuals and communities.

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

In this episode, recorded at the RLDatix Connected Health and Care Summit 2024, Professor Alison Leary, Chair of Healthcare and Workforce Modelling at London South Bank University, joined us to discuss the evolving role of technology in enhancing healthcare without losing the human touch.

Here are some talking points from the conversation:

Alison is an independent healthcare consultant and researcher based in London. With global experience, she has worked on projects for the UK National Health Service and various government, commercial, statutory, and charitable organisations. Alison is also a Senior Consultant in Human Resources for Health at the World Health Organization, a Professor at the University of South-Eastern Norway and Canterbury Christ Church University, as well as a Member Board of Trustees at NLCFN.

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

This week, Marcos Manhaes, Associate Director of Commercial Systems, Data, and Insight at NHS England, joins us to share insights into the evolving intersection of technology and patient safety, offering a glimpse into the future of healthcare innovation.

Marcos Manhaes is a dedicated and ambitious senior professional with over 30 years of successful experience in allowing businesses to be more innovative, efficient, and sustainable through effective use of data and business analysis. He has vast experience working with private international organisations, public hospitals, and UK national public health bodies.

👉  At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

Many people working in patient safety are driven by personal experiences, either a desire to fix something wrong in healthcare or to give back because they or a loved one received great care. Whether motivated by bad outcomes or a positive experience, they often find purpose and healing through their work, using their passion to make healthcare better for others.

Healthcare is finally catching up with the data revolution, thanks to growing demand from patients and staff for real-time, accessible information. People expect healthcare to mirror the seamless experiences they have in other sectors, like receiving quick updates and easy access to their own data. As we integrate technology, the key is keeping the patient experience at the centre while ensuring clinicians have the right data at the right time, all while maintaining privacy.

One of the biggest highlights in patient safety has been the incredible engagement of frontline staff in voluntarily reporting incidents, from only a few hundred reports to over 2.6 million annually. Additionally, AI and robotics are boosting efforts to improve patient safety by reducing human error and automating tasks like monitoring, medication, and nutrition management. AI may also play a huge role in mental health and elderly care.

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

This week, Helen Hughes, Chief Executive at Patient Safety Learning, joins us to explore how people, technology, and healthcare come together to create great experiences and support patient safety.

Here are some talking points from the conversation:

Helen brings over 30 years of executive experience in transformational change, leadership, and healthcare management in the UK and internationally. She has held key roles, including COO at the Parliamentary and Health Service Ombudsman and Director of Strategy and Change at the Alzheimer's Society. A qualified accountant with a strong governance background, Helen has been recognized as a HIMSS Future50 Global Leader and was honoured as Woman of the Year in 2021.

👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉

Resources and links below to learn more about Helen & Patient Safety Learning 👇

To find out more, visit rldatix.com. 🏥

Clinical safety focuses on the technical success of procedures, like a well-stitched wound, while patient safety is much broader. It involves creating a supportive environment where everything from proper labelling to adequate lighting is in place, ensuring that clinicians can perform their best work. It also includes emotional aspects, ensuring patients feel heard, safe, and respected.

Leadership programs in healthcare often overlook patient safety, focusing more on management skills and less on creating a safety-first culture. This gap can lead to missed opportunities for preventing harm and improving outcomes. Industries like aviation prioritise safety with rigorous standards, and healthcare should follow suit by embedding patient safety into organisational strategies. Leaders must proactively identify and address safety risks, integrating these priorities into the core of their operations to enhance care quality and avoid the costly consequences of unsafe practices.

Incorporating patient safety is about making it a collective responsibility. While expert teams are essential, true safety culture thrives when everyone, from frontline clinicians to leadership, is actively involved and resourced to engage in safety practices. By decentralising safety efforts and embedding them across all roles, organisations can better learn from both successes and setbacks, creating a safer and more responsive environment.

Patient Safety Learning’s report, A Blueprint for Action, highlights key insights into the implementation of electronic patient systems (EPS). The report reveals that while EPS is intended to enhance safety, poor implementation can lead to significant issues, including patient record errors or staff burnout. The report, developed from a roundtable discussion with industry experts, outlines ten principles for safer EPS implementation, highlighting that this isn't just a tech project but an organisational improvement effort.

👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so

This week, we’re coming to you from NHS Confed Expo 2024, and our special guest is Leigh Malyon, Head of Medics at RLDatix. RLDatix is a global enterprise software company offering software and services tailored to healthcare organizations.

Here are some talking points from the conversation:

👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉

To find out more, visit rldatix.com. 🏥

The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so